For the Art of Crafted Service

Ink & Feather Collective


Ink & Feather Is...


"A community of people who care about the art of crafted service."

About Us

The Ink & Feather Collective is a global, diverse, and growing group of people who care about crafted service. We believe that the service provided by companies matters deeply, and are therefore committed to encouraging, equipping, and enabling those who would take customer service to the next level. 

As part of the Ink & Feather Collective, our community uses Slack to share ideas and discuss best practices. We also organise meet-ups and provide training & skill-developing courses. 

We’d love to have you join our community! There’s no cost, beyond your contribution. You never know what opportunities might come from it!

Join Us!


We're a community of Support Specialists ready to make your customers our own!


for Business

We are an exceptional group of Support Specialists with a diverse set of backgrounds, experiences, and ideas. Because we’re connected to The Ink & Feather Collective, we’re plugged into a well-lead group of people passionate about providing exceptional customer service experiences. You’ll benefit from that as we continually get better and look for ways to improve the customer experience!

If you’re looking for a managed support solution that will feel like your own team, either click the box below to fill in the form or send us an email at


Looking for all brilliant people who believe Customer Service to be more than simply the passing of information!


the Support Revolution!


This community and platform was created to help promote both the love of crafted service and the belief that remote workers are becoming an increasingly important part of the business world. With technology being what it has become, we can work from where we’re inspired and find a better rhythm in our lives between the various parts that make us who we are.


What We Offer

There’s a lot of really interesting things going on in the world of customer service yet there are few places for those of us who are engaged in customer service to come and sharpen our craft. As part of this community, you’ll gain access to our community platform and the many resources we’re building to help you become better at what you do. We’re working with businesses around the world to build the reputation of this community so as to attract top tier businesses to The Ink & Feather Collective to find their support talent.

First and foremost, we're a community and anyone is willing to join. We have, from time to time, business that employ us to manage their support for them. We'll put word out to the community to build those teams from within the Ink & Feather Collective.

The Ink & Feather Collective

Contact Us

We'd love to hear from you! 

Name *